Delivery to Hong Kong: shipping, duties and payment
Your order is going to Hong Kong. Our family grows and cures its vanilla in Madagascar, in the SAVA region; your parcel leaves our workshop in Bessan, in the south of France. Here are the costs, the times and what local customs may ask of you.
Delivery
We pack your order within 2 to 5 working days, Monday to Friday. After dispatch, allow 4 to 8 working days as a rule, carried by Colissimo (La Poste), with home delivery against signature. Customs clearance time is not included in that figure.
| Parcel weight | Price |
|---|---|
| 0 to 1 kg | €21.50 |
| 1 to 2 kg | €27.30 |
| 2 to 5 kg | €38.60 |
| 5 to 10 kg | €55.60 |
| 10 to 20 kg | €116.00 |
| 20 to 30 kg | €166.90 |
The rate that applies is shown in your basket, before payment. On vanilla beans sold by the kilo, delivery is included in the price shown.
On part of the catalogue, home delivery is charged as a flat rate, from 19.90 euros. The amount that applies is shown in your basket.
Duties and import taxes
Your parcel leaves the European Union. Any duty, local import tax and clearance fees remain payable by the recipient; the carrier will ask you for them at delivery if they apply. The amount depends on local rules, and we can neither set it nor advance it.
Payment
Prices are shown in Hong Kong dollars, and the exact amount is repeated to you before you confirm.
You can pay with:
- Card: Visa, Mastercard, American Express, Cartes Bancaires
- Shop Pay
- Apple Pay
- PayPal
Returns and contact
Our goods are sealed foodstuffs. If there is a packing error, a defect or a damaged parcel, write to us within 48 hours at contact@vanilledesire.com, with your order number and photographs: we will offer a replacement, a credit note or a refund. The detail is set out in our refund policy and our shipping policy.
A question before you order? Write to contact@vanilledesire.com. We answer ourselves.
Looking for another country? Our page delivery and payment, country by country lists them all.
Our vanilla from Madagascar
Our Bourbon vanilla comes from a single harvest, our family's, in Sambava. The grades, tubes and formats are gathered in the Madagascar Bourbon vanilla collection.