Delivery to Luxembourg: shipping, times and payment
Your order is going to Luxembourg. Our family grows and cures its vanilla in Madagascar, in the SAVA region; your parcel leaves our workshop in Bessan, in the south of France. Here is what you pay, what you receive and when.
Delivery
We pack your order within 2 to 5 working days, Monday to Friday. After dispatch, allow 3 to 6 working days as a rule. Home deliveries are handled by Colissimo or Mondial Relay; pick-up point deliveries by Mondial Relay or Chronopost (Pickup network), depending on the country.
| Delivery option | Price |
|---|---|
| Home delivery | €8.90 |
| Pick-up point delivery | €4.90 |
The rate that applies is shown in your basket, before payment. On vanilla beans sold by the kilo, delivery is included in the price shown.
Duties and import taxes
You are inside the European Union. The price shown includes French VAT: no customs duty, no formalities, nothing to pay on arrival. If you are ordering for a company, enter your intra-community VAT number at checkout and the invoice is issued without tax, under the reverse charge.
Payment
Prices are shown in euros, all taxes included.
You can pay with:
- Card: Visa, Mastercard, American Express, Cartes Bancaires
- Shop Pay
- Apple Pay
- PayPal
Returns and contact
Our goods are sealed foodstuffs. If there is a packing error, a defect or a damaged parcel, write to us within 48 hours at contact@vanilledesire.com, with your order number and photographs: we will offer a replacement, a credit note or a refund. The detail is set out in our refund policy and our shipping policy.
A question before you order? Write to contact@vanilledesire.com. We answer ourselves.
Looking for another country? Our page delivery and payment, country by country lists them all.
Our vanilla from Madagascar
Our Bourbon vanilla comes from a single harvest, our family's, in Sambava. The grades, tubes and formats are gathered in the Madagascar Bourbon vanilla collection.