Refund policy

Returns policy – Vanille Désiré

In accordance with current regulations and given the nature of our products (perishable and delicate foodstuffs), no returns or refunds are accepted once your order has been delivered.

Every product is prepared and packed with the greatest care to guarantee optimal quality and full traceability.

If your order was prepared incorrectly or you notice a defective product upon delivery, please contact us within 48h at vanilledesire@gmail.com, stating your order number and including supporting photos. We will find a suitable solution (replacement or credit note).