Frequently asked questions

Orders ship within 48 business hours from our workshop in the Hérault. Within France, pickup point (Mondial Relay or Chronopost Shop2Shop) free from €30, or tracked home delivery. Outside France: free delivery depending on the country, see our shipping by country page.

In their tube or an airtight container, away from heat, light and moisture. Several years with no loss of aroma, and they keep maturing gently.

More details in the storage guide.

Split the bean lengthwise, scrape out the seeds with the tip of a knife, and drop the bean and seeds into your hot preparation (milk, cream, syrup). Leave to infuse. Retrieve the bean, rinse it, dry it and reuse it.

Bourbon (Vanilla planifolia): the classic, fine, sweet, balanced. Ideal for baking and desserts.

Pompona (Vanilla pompona): XXL, more floral and woody, with a warm fragrance. Great for spiced rums and long-infusion recipes.

See the Bourbon guide.

All our products come from Madagascar, grown and cured by our own family. No middlemen, batch-by-batch traceability.

Credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, PayPal and Shop Pay. 100% secure payment via Shopify Payments.

As soon as your order ships, you receive an email with the carrier's tracking number. You can also view your order history by logging in to your customer account.

Yes, you have 14 days after receipt to return an unopened product in perfect condition. Full details in our return policy.

Yes, throughout the European Union, in Switzerland and Norway (duties and taxes settled on delivery), as well as in Canada, Japan, Australia, the United Arab Emirates, Hong Kong and Singapore, under the same customs terms outside the EU. Costs and lead times are calculated at checkout based on the country. The United States is not served for now.

Yes, we work with restaurants, pastry kitchens and delicatessens. Volume pricing, formats to match (pouches, jute sacks) and invoicing excluding VAT. See our trade offer or write to us through the form.